Jadé Tuncdoruk: Read the astonishing emails sent to a small business owner demanding a refund

A small business owner has exposed the shocking emails he received from Australian influencer Jadé Tuncdoruk demanding a refund for her holiday booking.   

Last week Tuncdoruk, 26, slammed luxury holiday rental company Weekenda on Instagram for refusing to refund her $2,000 deposit – after ignoring the company’s clear-cut terms and conditions. 

In her now-deleted post, Tuncdoruk, who is frequently gifted with luxury designer handbags and clothing, said that she’d booked her honeymoon at Meerea Park in July 2021 and had planned to stay there in March 22. 

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The plot thickens: Jadé Tuncdoruk, 26, (pictured) sent several emails to a small business owner demanding a refund for her holiday deposit and threatening to go to Fair Trading – after she IGNORED the terms and conditions

However, she decided to cancel the trip a month later after postponing her wedding due to Covid. 

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Now, leaked emails show how Tuncdoruk threatened to take Weekenda to Fair Trading if they didn’t refund her deposit –  even though the company’s terms and conditions clearly states that customers aren’t entitled to a refund of their deposit if they cancel.  

In an email sent in January, Tuncdoruk wrote: ‘There’s really no reason that this cancellation shouldn’t be processed. At this point you’re just keeping our money for the sake of it.’ 

Cash clash: The business owner has exposed the shocking emails he received from Tuncdoruk demanding a refund for her holiday booking 

Luxury getaway: In her now-deleted post, Tuncdoruk, who is frequently gifted with luxury designer handbags and clothing, explained that she’d booked her honeymoon at Meerea Park in July 2021 and had planned to stay there in March 22. Pictured: the Meerea Park property booked by Tuncdoruk

Who wouldn’t want to stay here? According to Weeknda, the property is ‘uber stylish and private, with clawfoot outdoor bath, salt water pool, four individually styled bedrooms, two baths, and manicured gardens on 271 sprawling acres’ 

Paradise: The private country estate also features an outdoor bathtub

‘We ask that you please see the completely valid reason for this cancellation – amidst a global pandemic – and cancel the reservation or we will need to take it up with Fair Trading.’ 

The emails show how Weekenda’s CEO and founder Pete Smith personally offered Tuncdoruk a special ‘cancellation request’ – meaning that they would return the deposit if another customer booked the property instead. 

However, Tuncdoruk refused to accept this act of good will.  

Deposit drama: Now, leaked emails show how Tuncdoruk threatened to take Weekenda to Fair Trading if they didn’t refund her deposit – even though the company’s terms and conditions clearly states that customers aren’t entitled to a refund of their deposit if they cancel. Pictured: Email sent by Tuncdoruk on 4 Aug 2021

Act of good will: The emails show how Weekenda’s CEO and founder Pete Smith personally offered Tuncdoruk a special ‘cancellation request’ – meaning that they would return the deposit if another customer booked the property instead. Pictured: Email sent by Mr Smith on 6 Aug 2021

‘It’s just not acceptable business practice amidst the current global climate. It’s really poor form, it’s practically theft. I’ll be opening a case with Fair Trading,’ she wrote to the company in January.

Speaking to Daily Mail Australia, Mr Smith said dealing with Tuncdoruk was ‘definitely a handful’, adding: ‘My staff advise that Jade was very demanding and threatening. Her emails support this.’ 

Weekenda agreed to refund her deposit in full last week, after Tuncdoruk shared an Instagram post accusing the company of ‘taking advantage of people in the middle of the pandemic’. 

 

Fired up: ‘It’s just not acceptable business practice amidst the current global climate. It’s really poor form, it’s practically theft. I’ll be opening a case with Fair Trading,’ she wrote to the company in January. Pictured: Emails sent by Tuncdoruk on 20 January 2022

‘Incredibly poor form’: In her now-deleted post, Tuncdoruk star explained that she’d booked her stay with premium holiday rental company Weekenda last year, putting down a $2,000 deposit. After cancelling the booking due to Covid, she demanded that the company refund her deposit. Weekenda denied their request 

‘We requested a refund due to the pandemic, but they said the best they could do was put it back up on line to be booked by someone else,’ Tuncdoruk explained. 

‘Six weeks out of [sic] the booking and we’ve asked again for a refund which they’ve denied. They’ve had months to refund us for a booking that we don’t need. They’re taking our money just because they can,’ she raged. 

She added: ‘It’s just incredibly poor form and so disappointing that businesses are taking advantage of people in the middle of a pandemic.’

Refund request: Tuncdoruk included a link to Weekenda’s Instagram page, and it didn’t take long for her supporters to lash out at the company 

Tuncdoruk included a link to Weekenda’s Instagram page, and it didn’t take long for her supporters to lash out at the company. 

She later claimed she was surprised that her followers had begun contacting the company directly and demanding they refund her money. 

‘Not y’all following them,’ she wrote, rolling her eyes. 

In black and white:  Weekenda’s terms and conditions (pictured) clearly states that customers aren’t entitled to a refund of their deposit if they cancel 

Success: Not long after, a smug-looking Tuncdoruk shared another post announcing that Weekenda had agreed to refund her deposit 

Not long after, a smug-looking Tuncdoruk shared another post announcing that Weekenda had agreed to refund her deposit. 

In her caption, she thanked her followers for rallying around her: ‘They’ve agreed to refund us for our stay! Thank you guys for your help [ [love heart emoji].’   

Making the most of the publicity surrounding their Tuncdoruk saga, Weekenda has since launched an online competition to win the influencer’s now-cancelled booking. 

Appreciation: In her caption, she thanked her followers for rallying around her: ‘They’ve agreed to refund us for our stay! Thank you guys for your help [ [love heart emoji]’  

‘Well Jade couldn’t make it so we’d love you and your friends to come and stay instead’: Making the most of the publicity surrounding their Tuncdoruk saga, Weekenda has since launched an online competition to win the influencer’s now-cancelled booking

‘Congratulations on not reading the terms and conditions’: Tuncdoruk has since been blasted by Instagram influencer watchdog account Celeb Spellcheck, who criticised her for demanding a refund after ignoring the terms and conditions

‘Well Jadé couldn’t make it so we’d love you and your friends to come and stay instead,’ the company wrote to Instagram.   

Tuncdoruk was been blasted by Instagram influencer watchdog account Celeb Spellcheck, who criticised her for demanding a refund after ignoring the terms and conditions.  

The anonymous account re-shared Tuncdoruk’s posts along with a scathing caption on Thursday. 

Hitting back: Tuncdoruk subsequently hit back at her critics on Thursday afternoon, insisting that she’s ‘every bit entitled to request a refund from a business that’s charging $2K for accommodation I don’t need’

‘Congratulations on not reading the terms and conditions,’ the anonymous admin wrote. 

‘We’re almost two years into the pandemic, 99% of us have had travel plans f**ked by Covid. It sounds like it was her call to cancel, not due to lockdowns or government restrictions out of her control,’ they continued. 

‘If a small business was willing to list the accommodation and refund me if it got booked, I’d say THANK YOU!’ 

Tuncdoruk subsequently hit back at her critics on Thursday afternoon, insisting that she’s ‘every bit entitled to request a refund from a business that’s charging $2K for accommodation I don’t need.’ 

‘I gave them 8 months notice. 8 months!! Lots of people have had to reschedule their weddings in the middle of the pandemic and have rightfully requested and received refunds,’ she raged. 

Annoyed: ‘I gave them 8 months notice. 8 months!! Lots of people have had to reschedule their weddings in the middle of the pandemic and have rightfully requested and received refunds,’ she raged

‘This has nothing to do with supporting small businesses. If you guys want to go around throwing $2K at businesses for services you don’t need and won’t use that’s amazing! I can’t wait to see all your receipts! They’re not a charity though so I’m not doing that.’ 

‘Stay safe y’all it’s wild out there,’ she wrote, before accusing Celeb Spellcheck of ‘encouraging bullying and harassment towards influencers’. 

On Friday, Tuncdoruk once again made headlines for the wrong reasons after she was forced to apologise for a racially insensitive Uber Eats Facebook post from 2017 that went viral. 

Apology: On Friday, Tuncdoruk once again made headlines for the wrong reasons after she was forced to apologise for a racially insensitive Uber Eats Facebook post from 2017 that went viral

Post: In the resurfaced post, Tuncdoruk ‘ wrote: ‘I order off you guys all the time and I’m starting to find it really annoying that you have so many non English speaking delivery people who can’t follow basic delivery instructions’ 

Going under the radar: Amid the backlash, Tuncdoruk – who boasts 485,000 followers on Instagram – has gone private on the social media app

In the resurfaced post, Tuncdoruk complained to Uber Eats about their ‘annoying non-English speaking delivery drivers’. 

Amid the backlash, Tuncdoruk – who boasts 485,000 followers on Instagram – has gone private on the social media app.  

On Friday, she apologised for her ‘hurtful comments’ after her Facebook post was uploaded by the Celeb Spellcheck Instagram page.  

Apology: Tuncdoruk apologised for her ‘hurtful comments’ after her post was uploaded by the Celeb Spellcheck Instagram page

In her apology on Friday, the influencer wrote: ‘I’m sorry to anyone I’ve hurt with my comments. I hold myself accountable for my actions. 

‘It doesn’t excuse anything but know that I have grown immensely in the past several years. I always do my best to be someone others can look up to and I know I’ve let people down and for that I’m truly sorry.’

Tuncdoruk makes a living spruiking products to her 4862,000 followers and earns between $800 and $3,000 per sponsored post, according to The Daily Telegraph.  

Cashing in! Tuncdoruk makes a living spruiking products to her 4862,000 followers and earns between $800 and $3,000 per sponsored post, according to The Daily Telegraph 

She sparked controversy last year after announcing that the global pandemic had affected her business as an influencer, but that she refused to take a pay cut. 

‘I’ve collaborated / worked with a few brands over time (a long time) who as of late have asked me to work for much, much less… due to budget cuts – which I understand,’ she wrote on Instagram.

She added: ‘However when I’ve said no – which is in my opinion completely warranted – [they] have completely written off the relationship.  

‘These are brands I’ve travelled with and promoted for years who just throw the relationship away because I’ve refused to work for free.’  

‘These are brands I’ve travelled with and promoted for years who just throw the relationship away because I’ve refused to work for free’: She sparked controversy last year after announcing that the global pandemic had affected her business as an influencer, but that she refused to take a pay cut

Read more:

  • Terms and Conditions | Holiday Rentals | Weekenda
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